Every review gets a reply
Good or bad, every review on the Google profile gets an answer from Jake, usually within a couple of days. Here is what that looks like:
★★★★★5 out of 5 stars
“Two installers before Jake told me an 85-inch screen could not go on our block wall without a bulkhead.”
Jake replied · : Thanks Marisol. Block is the standard build here, so a screen that size going onto it is a normal week for me rather than a special case. Glad the wall came out clean — shout if anything ever shifts.
If something was not right, say so on the phone first — it is faster to fix than to write about, and it always gets fixed.
Where the reviews live
Every review is on the Google Business Profile, which is the only place they cannot be edited by the business. Facebook and Instagram carry the day-to-day project photography. Yelp link unverified